Claiming benefits, reimagined through AI and UX
Streamlined the end-to-end benefit claiming journey, from reimbursements to benefit product discovery.
Saved users 3 minutes per submission while recovering thousands of dollars in unclaimed benefits.
Duration
8 Weeks
Role
Product Designer
Led end-to-end design
Stakeholder interviews, Wireframes, Prototypes,
IA, and User testing
Team
1 Designer (Me)
1 Developer Manager
1 PM
5 Developers
THE COMPANY
Headquarters
Founded
2017
Industry
Revenue
Company size
200+
THE CHALLENGE
When claiming
becomes a chore
Users struggled with unclear benefit eligibility, and time-consuming manual claiming processes.
THE SOLUTION
Intelligent claims
made simple
Designed an AI-powered benefit claiming experience to reduce friction and shorten claim time.
We achieved
Launched and enrolled by world class companies
Saved in benefit waste
Time saved per claim submission
Reduced support inquiries
RESEARCH
Uncovering problem:
intensive 2 weeks
research sprint
• 15 remote moderated user testing
• 6 Linear tickets
• Analyzing support tickets
• Stakeholder Interview
Conceptualization:
Led a cross-functional effort to streamline the claim experience by identifying drop-off points and launching key support features:
• Claim Notifications
• Auto Claim
• Benefits Filters
